Contact & FAQ

Contact Xenial Coffee

We are always ready to help you. Feel free to drop us a line or send an email, choose what suits you best. We will get back to you as soon as we can!

https://xenialcoffee.com/wp-content/uploads/2018/01/Xenial-Premium-Coffee-Logo-Only-Black-300x224.png

Frequently Asked Questions

Shipping

No, unfortunately we are currently only shipping within Canada.

We currently use Canada Post to ship all over Canada. You will receive you package 2-3 weeks after you have placed you order. We offer shipment tracking on all orders.

We offer free shipping on our coffee + puzzle packages only.

If it has been longer than 3 weeks, please send us an email with your order number and we will do our best to help.

If your order arrived incomplete or damaged, please send us an email with your order number and a picture of the damage and we will do our best to help.

Load More

Payment

Our payment system is powered by Stripe which is compatible with Visa, MasterCard and American Express.

We do not store any of your credit card information. All transactions are handled by the payment processor: Stripe. Xenial Coffee takes customer information privacy very seriously and we will never share your personal information with anyone.

We will never share your personal information with any third party. A third party is any other individual other than the customer and Xenial Coffee.

Load More

Product

A new puzzle is release within the first week of each month. Stay connected our social media channels to get our updates.

Our monthly puzzle size varies from month to month. Check out the puzzle page for more info on the puzzle of this month!

Roasts: Medium Roast , Dark Roast, and Espresso.

Grinds: Whole Bean, French Press, Percolator, Espresso Machine, Stovetop Espresso Maker/Moka Pot, Aeropress, Drip Coffee – Cone Filter, and Drip Coffee – Flat Bottom Filter.

We will roast your coffee within 48 hours of shipping.

Unfortunately, we are not able to offer puzzle replacement to missing pieces at this time due to our limited stock.

Load More

Return Policy

If you are unhappy with the quality of our product, you can send us an email with your order number and feedback for a full refund.

Load More